How do you deliver?

We use Australia Post. Deliveries are made Monday to Friday and require someone to be home to accept it. If there is no one home at time of delivery it will be taken to the closest Post Office and a calling card left at your house.

International orders?

Unfortunately we don’t accept international orders via our website at this time.

What do you do when it’s hot?

We offer Hot Weather Protection for an extra fee of $4.95. This will give you insulated film to help control the temperature and a re-usable ice pack to ensure that the heat is kept under control throughout the journey.

We highly recommend Hot Weather Protection for our friends in the northern states and from Mid-Spring through to Mid-Autumn for the southern states.  The extra cover is fully optional; however Patons takes no responsibility and offers no refund for any heat related stress to the product upon arrival if heat protection is not taken.

Refund Policy

At Paton’s we are proud of our high quality product. We will provide a refund or replace your order if your existing order has been:

  • Damaged in transit
  • You received the incorrect product as stated on the order

It’s important to note that Patons will not provide a refund or replacement in the event that your chocolates are melted or have “bloomed” if you have not taken out the Hot Weather Protection option.

If you miss your delivery, you will get five days to pick it up from the post office before it’s returned to our Warehouse. In the event it’s returned you will be responsible for paying the shipment fee to send it back out to you.

Who do I contact with any problems?

We are always welcoming feedback and will do our best to assist you. If you have any concerns about our products please contact us on the below details:

Patons Macadamia Pty Ltd

17 Rushdale Street,

Knoxfield VIC 3180

(03) 9730 5900

onlinesales@patons.com.au